In this customer service focused role, you'll work within our volunteer management system to ensure that both the staff members and volunteers are able to use, navigate through, and work within the system. A VCN team lead is required in every department, and they all report to the VCN lead in Volunteer Services. Training takes place as you go, and can take several months to reach proficiency in all areas
- Responsibilities:
- Management: of the VCN system. Be the subject matter expert on all things Volunteer Connection
- Training: of volunteers and staff members on how to navigate and use the VCN system and programs within
- Collaboration: with community partners, across departments and with team members as well as volunteers
Requirements:
- 13 years of age or older, proficient in English
- Computer/Internet access, willing to work virtually
- 2-4 Hours a week for team members, 6-8 hrs a week for leads
- Some availability to work during business hours preferred
- Willing to make calls on personal phone
- Data Analysis
- Comfortable working independently
- Comfortable working 1x1 and teaching individuals or small groups specific aspects of the VCN program
- IT or Computer science background, including database management
- Prior experience working with Microsoft Excel
- Comfortable working with diverse groups of people, all ages
Preferred Qualities:
- Customer Service oriented
- Leadership experience
- 1yr commitment preferred, 6 Months required
- Strong organization, and communication skills
- Enthusiasm for the Red Cross, willing to learn and work within our system to support our mission and programs
